This contract is between Big Hole Tech (the “Business”) and (the “Client”)
The Client is hiring the Business for the services described in this contract.
Terms
Invoices
The Business will invoice the Client after completion of milestone(s) or the Project, unless otherwise noted in the Payment schedule. The Client agrees to pay invoice(s) by the due date(s) specified. Unpaid or overdue invoices may result in additional fines. If payment is not received, stated amount will be sent to collections
Payment methods
Payment will be made to the Business via cash, check, an approved payment card, or by any other payment method determined by the Business.
Refunds
Refunds for services purchased from our business will be determined at our sole discretion. We reserve the right to evaluate each refund request on a case-by-case basis, taking into consideration the circumstances and details provided by the customer. Any decision regarding refunds will be final and not subject to appeal. Our goal is to ensure fair and reasonable outcomes for both our customers and our business. We appreciate your understanding and cooperation in this matter.
Client will review services performed
If client does not raise any concerns or issues related to the services provided within 48 hours of the service date, it will be considered as accepted and complete. It is the responsibility of the client to thoroughly review the services performed within the specified timeframe and communicate any discrepancies or dissatisfaction promptly. Failure to raise any concerns within the stipulated timeframe will be deemed as an acknowledgment of the satisfactory completion of the services. This clause is essential to ensure clear communication between the client and the service provider and to avoid any misunderstandings regarding the completion and acceptance of the services rendered.
Liability and Indemnification
Client agrees to indemnify and hold the business harmless for any claims, damages, losses, liabilities, and expenses, including legal fees, arising from the remote support services provided by the business. This indemnification includes but is not limited to any breach of contract, negligence, or misconduct on the part of the client or any third party engaged by the client. The client acknowledges and agrees that the business shall not be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the remote support services provided. Client further agrees to cooperate fully in the defense of any claim and to promptly notify the business of any potential claims or incidents that may give rise to a claim.
Confidentiality and Data Security
Confidentiality and Data Security: During remote sessions, all client data shared or accessed will be protected through encryption technologies and secure connections. This includes implementing measures to safeguard against unauthorized access, ensuring the confidentiality and integrity of the information exchanged. We are committed to maintaining the highest standards of data security to protect the sensitive information shared during our business interactions.
Parts replacement / Expenses
All necessary parts and expenses incurred during the repair or project completion will be documented and included in the final invoice presented to the client. This includes, but is not limited to, replacement components, tools, and any ancillary costs directly associated with the execution of the project. Should there be any specific exclusions or limitations regarding which parts or expenses will be covered, these must be clearly outlined in writing prior to the commencement of the work. It is the responsibility of the client to review and approve these terms to ensure transparency and mutual understanding. Failure to address exclusions may result in additional charges that will be reflected in the final invoice.